Terms of Trade/Refunds/Returns


Companion Animal Consults and Surgeries

Payment must be made in full at the time of consult or surgery and for any pet food or pet supplies. Vets on Alabama has full eftpos facilities and accepts all major credit cards (excluding American Express), cheques and cash. If you can't pay at the time, you must make alternative arrangements prior to your visit.


Large Animal/Farm/Equine Visits

Payment is to be made on the 20th of the following month. Overdue accounts will incurr interest and admin fees which will be determined by management. If you are a new client you must complete a credit application form. Approval for credit will be at the discretion of Vets On Alabama management. Download Credit Application Form here.


Payment Plan

Vets on Alabama offer a prepaid service in which you can pre-determine an amount to pay weekly, fortnightly or monthly to us as security for any future veterinary services. The money you deposit can then be used for vet services or emergencies when you need it.



Costs incurred to recover any outstanding monies will be on-charged to the client. If you breach any agreed payment terms, debt collection and/or legal proceedings may follow.



Vets On Alabama cannot credit/refund any refrigerated items, medications or treatments.


All food items have a money back guarantee. Conditions do apply and refunds are at the discretion of Vets On Alabama.